The Royal Berkshire Archives took part in the 2024 Survey of Visitors to UK Archives between 14th October and 8th November 2024. The survey is run by the Archives and Records Association (UK & Ireland) Surveys Groups in collaboration with Shaffer and Co.
See below to see how we scored:
Headline scores for RBA
• Our service was rated 9.3 out of 10 for the archive overall
• Our service was rated 9.8 out of 10 for the availability of staff
• Our service was rated 9.8 out of 10 for the attitude of staff
• Our service was rated 9.9 out of 10 for the quality and appropriateness of staff advice.
Overall satisfaction ratings of satisfied and very satisfied over 90%:
• our opening hours 96%
• the ease of finding us 98%
• the appearance/upkeep of the building 98%
• the access to and in the building 100%
• the lockers/toilets/rest or refreshment areas 98%
• the welcome/reception 100%
• the appointment/online booking system 97%
• the availability of our computers 100%
• the speed of our computers 94%
• the availability of seating 97%
• the quality of our paper catalogues 95%
• the quality of our other paper resources 90%
• the document ordering system 97%
• the document delivery system 97%
• fiche and film facilities 90%
Overall satisfaction ratings below 90%:
• the facilities to charge personal computing devices 89%
• the access to other online resources 89%
• quality of our other online resources 84%
• the usability of our online catalogue 85
• the quality of our online catalogue at 77%
• the access to WiFi 78%
• facilities for charging equipment 89%
• our copy services at 85%
Visitors who had been before were asked how their experience differed from previously. Responses were:
• Experience has improved (29%)
• Experience has stayed the same (69%)
• Experience is worse (2%)